Packages can have several support levels, and the support is indicated on package metadata.
Categories available are:
- Supported by Nuxeo: the package is supported by Nuxeo's support team and is included in the Nuxeo Connect subscription.
- Supported by Nuxeo Galaxy Partner: the package is supported by a partner, in the Galaxy program. Support is delivered through Nuxeo Connect Support and may require additional fees.
- Supported by third-party: the package is supported by an SI or other software provider and may be subject to different SLA and pricing. Support is not delivered through Nuxeo Connect Support.
- Not supported: the package is offered "as-is" and is not supported by Nuxeo or any affiliated partner.