Additional Services

PDF Conversion Troubleshooting

Updated: April 9, 2019

For a reason or another, you got one of the following message:

  • Converter office2html is not available
  • Converter any2pdf is not available

You probably have the same issue: the JodConverter component cannot communicate with the LibreOffice process. This page will help you to make the PDF conversion work with a few simple steps.

The PDF Transformation Has Already Worked

  1. Stop your Nuxeo Platform instance. This step is needed because the communication between JodConverter and LibreOffice is initiated at startup, and only at that time.
  2. Kill all remaining LibreOffice processes.

    • Under Unices, this can be done with the ps and kill commands:

      > ps |grep soffice
      17159 pts/0    00:00:03 soffice.bin
      > kill 17159
      > ps |grep soffice
      
    • Under MS Windows, use the Task Manager to identify a soffice.exe process and use the End Task button to kill it.

  3. Remove the $NUXEO/tmp folder: it could contain old files like tmp/.jodconverter_socket_host-127.0.0.1_port-2003_65.
  4. Start Nuxeo, log in and try to get your PDF or preview.

The PDF Transformation Has Never Worked

  1. Follow steps 1 to 3 of the previous paragraph.
  2. Open a terminal or command prompt and start Nuxeo in console mode:

    > ./nuxeoctl console
    
    C:\> nuxeoctl.bat --gui=false console
    
  3. Search in the console the lines about the org.artofsolving package.

    It should look like below if everything is fine:

    Sep 29, 2015 11:05:40 AM org.artofsolving.jodconverter.office.ProcessPoolOfficeManager 
    INFO: ProcessManager implementation is UnixProcessManager
    Sep 29, 2015 11:05:43 AM org.artofsolving.jodconverter.office.OfficeVersionDescriptor 
    INFO: soffice info: Product: LibreOffice - Version: 4.4.5.2 - useGnuStyleLongOptions: true
    Sep 29, 2015 11:05:43 AM org.artofsolving.jodconverter.office.OfficeProcess doStart
    INFO: starting process with acceptString 'socket,host=127.0.0.1,port=2003,tcpNoDelay=1' and profileDir '/home/nuxeo/nuxeo-cap-tomcat/tmp/.jodconverter_socket_host-127.0.0.1_port-2003_58'
    Sep 29, 2015 11:05:47 AM org.artofsolving.jodconverter.office.OfficeProcess doStart
    WARNING: Restarting OOo after code 81 ...
    Sep 29, 2015 11:05:48 AM org.artofsolving.jodconverter.office.OfficeProcess doStart
    INFO: started process : pid = 7725
    Sep 29, 2015 11:05:48 AM org.artofsolving.jodconverter.office.OfficeConnection connect
    INFO: connected: 'socket,host=127.0.0.1,port=2003,tcpNoDelay=1'
    11:05:52,573 INFO  [OSGiRuntimeService] Nuxeo Platform Started

    If something failed, these lines will tell you why and you'll be able to fix your configuration accordingly.


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