Deployment Overview
The Nuxeo Cloud team deploys all changes to Production and Pre-Production Environments via Marketplace Packages.
Deployment requests should be submitted through Hyland Community up to 2 days before the change is required. When submitting the case, select Cloud Services Request – Deployment from the Functionality drop-down list. The request should include the target environment, the build or Marketplace Package version to deploy, and the requested deployment date, time, and time zone.
Some important notes regarding deployments:
- Snapshot or Date-Based Releases are NOT allowed in PreProd and Prod environments. The Nuxeo Cloud Team only deploys production-ready code.
- Marketplace Package versions should be used. The Nuxeo Cloud team will NOT deploy the same Marketplace Package to the same environment multiple times.
- If a Marketplace Package contains a configuration template please identify this in the Nuxeo Cloud Deployment request.
- Deployments may take up to 30 minutes to complete once a Cloud team member begins the deployment process. This does not include the wait time required to address a deployment request and for it to be picked up by a cloud team member.
Nuxeo Cloud has Standard Maintenance Windows for all of our Production and Pre-Production Environments. The standard maintenance windows are used to make changes to minimize impact to users.
The standard 7 days a week US, EU and Japan maintenance windows are identified below.
- US: 12AM - 2AM EST
- EU: 12AM CET - 2AM CET
- Japan: 12AM JST - 2AM JST
Deployment Requests
To request a Nuxeo Cloud Deployment, submit a case through Hyland Community and select Cloud Services Request – Deployment from the Functionality drop-down list. This automatically opens a corresponding request with the Nuxeo Cloud team while also creating a Support case.
For configuration requests, select Cloud Services Request – Configuration instead.
Deployment requests should provide the following information:
- Target Environment
- Name and Link to the correct version of the Marketplace Package, including any configuration templates
- Required 3rd Party Services or SSO services (e.g. FFMPEG, ImageMagick, Okta, etc.).
- Nuxeo Conf Updates corresponding to packages or 3rd party services.
- The Date and Time of the deployment including time zone, which can be done outside of established maintenance windows.
Nuxeo Studio and Private Marketplace Packages
Nuxeo Cloud customers have access to Nuxeo Studio to configure their business logic, data model and define the public or private packages that are required.
The Private Marketplace is available to customers for custom Java development.
Cloud Customers have the option to purchase Nuxeo Professional Service engagements to provide support for the development of additional configuration or customization changes.